Frequently asked questions
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Is KaizoDesk free to use?
Yes. The Free plan supports up to 50 members, 5 equipment items and 5 packages, with no time limit. Upgrade to Pro or Elite when your gym grows past that.
Can I switch plans later?
Yes, anytime from Settings → Plan. Switching takes effect immediately and simply changes your limits — nothing else about your data changes.
Is my gym's data visible to other gyms on KaizoDesk?
No. Every gym's members, packages, attendance and payments are isolated at the database level — there's no way for one gym to see another gym's data.
Can members check in without staff scanning them?
Members can be checked in by staff scanning their QR code, by staff searching and checking them in manually, or by a member opening their own QR link and showing it at the desk.
What happens if I go over my plan's member limit?
You'll see an upgrade prompt when adding a new member past your plan's limit — existing members and their data are never affected.
Does KaizoDesk support WhatsApp reminders?
You can already send a member their QR check-in link over WhatsApp from their profile. Broader WhatsApp marketing and renewal reminders are on the Pro and Elite plans and are actively being built out.
Can I pause a member's membership?
Yes — pausing a membership from the member's profile freezes their expiry date. When you resume it, the expiry date extends by exactly the number of days it was paused.
Can I export my gym's data?
Yes, members, attendance and payments can all be exported to CSV from the Reports page at any time.
Is there a mobile app?
KaizoDesk works as a responsive web app on phones, tablets and desktops — there's no separate app to install.
Who do I contact for help?
Reach us at support@kaizodesk.app or through the contact page — we typically reply within one business day.